Returns & Exchanges

 

We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt.

Please Follow Following Steps

1. Please contact Customer Service by Email: Sales@canvaspaintingonline.com. Indicating the item(s) you would like to return and the reason.

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3. Drop off your package at the local post office.

4. Most returns are processed within 5 business days after we receive your package. The money will be return back to your paypal or credit card. Which is depened on which way you pay for.

Returns Conditions

1. You have 30 days to decide if an item is right for you, if you would like to return the item please contact us within 30 days of delivery.

2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, or altered in any way.

3. We do not accept returned items that have been sent back without proper returns requests.

4. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

Note: The original shipping fee and Shipping Guarantee are non-refundable.

Exchanges Conditions

1. If you would like to exchange the item please contact us within 3 days of delivery.

2. Exchanged items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, or altered in any way.

3. We do not accept exchanges items that have been sent back without proper exchanges requests.

Note: The original shipping fee and Shipping Guarantee are non-refundable. The re-delivery fee should responsable for you.

Return Address

Please contact our Customer Service:Sales@canvaspaintingonline.com to get the correct return address

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.